SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hamsdot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hamsdot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's ok
very very beautiful shoes. I love it so much
Just received the item yesterday19/01/2022
Shoes cool, normal skin, not soft, on the leg sit well, beautiful, took on a dimensional grid, delivery two weeks, the store respect, I will take it from you the the the
Kaifovye, leather losers, took on the length of the foot 30 cm, in this store I take the 4th pair of other models, I like everything, they are convenient.
it's okay. the finishing isn't perfect, but it's OK for the price
Very nice.
Beautiful as the picture Noah
ok
Careful store's attention and the seriousness and reliability of the total brand. Recommended 100%. Fast shipping, product quality and good finish. The quality of the shoes is very good to and comfortable to wear.
Order arrived on the indicated date. Of good quality as shown in the image we will see how long they last.
Recommended 100%. Very fast shipping (arrive in 7 days) seem good quality and comfortable.
I like it. Order came on the right date. Great. They're leather and super comfortable.
This is already my fourth purchase in this store!!! Quality for this money is just great!!!! The sole is soft, should not slip.
The order is incredibly satisfied! quite decent look. decent shoes. Size real, full match.
This is already my fourth purchase in this store!!! Quality for this money is just great!!!! Everything is super. The quality is excellent. Delivery to the door. boots excellent, natural fur, natural leather. On foot 29.5 cm 12 size just right.
It came perfectly. excellent shoes. Genuine Leather. the store answered also quickly and helped determine the size.
very comfortable and quality feels very good. great fit, took normal size