SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hamsdot (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hamsdot.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable shoe.
Shipping 18 days to Moscow. Good trim sneakers. Although the heel is not hard at the firm sneakers but but lightweight running shoes and comfortable size respectively scale which is indicated by the sale good store good product recommend
Awsome shoes. Today was the first day that I wore them and I got so many compliments on them I love my green shoes.
Perfect!
I ordered my mother. Take a larger size. They're great.
boyfriend loved them
a size too big
Thank you so much!!!
Size took on 45y-12th, Small was
Thank you very much for high quality and fast delivery thank you and hope to cooperate always
THE BEST! WOW!
It came quickly, the quality for 4 quietly appreciate. Seller recommend. In size.
To the store, thank you very much for the discount, delivery to Belarus was 2 weeks of coloring to the daughter liked, on sewing there are small nuances, thread sticks out and on the lace.
A excellent shoe Very comfortable Wear 40 here in Brazil and requested is 42 or 43 Arrived in less than 30 days
Everything is cool, for their money, for my foot size 45-46, came up perfectly 13
It's exactly the same as the pictures and very comfortable, just what I expected to receive.
They are a cute pair of tennis shoes & they fit perfect. I'm a woman's size 7 so I got a boys size 5.
Cool, the color is pleasant, the size is in size, not for sports, but go somewhere else .. Delivery is very fast
At a size of 27,5 cm took 44, approached. Sneakers like norms, no glue or thread does not stick out, in the summer we will see.
I've ordered these before and love these shoes. Thank you for the fast shipping!
They turned out to be small in size. At 43 you need to order 44.
Very light, ordered a larger size, but it was necessary to have more than 2 sizes, a little tight in the rise. The smell is terrible, I hope to leave soon...
Super comfortable
Nice shoe for the price.
I bought my husband, size 42, everything on a dimensional grid coincided)) my husband is happy!
The size approached, focused on the length of the foot in cm. I haven't checked the case yet.
Surpassed my expectations, how convenient it is to run in them I do not know yet, but the quality is like norms, without defects, and on this thank you))) delivery by by by
The sneakers came up our 39 40 ordered 40 the most that, the size corresponds, the color is as much in the current as in the photo, came quickly,
I received the parcel. The store sent quickly. Delivery to Kiev is almost a month. The product corresponds to the description. The order is very satisfied. The seller Thank you very much.
Thank you so much for the fast shipment!
Excellent, very light and thin sneakers, for the summer the most it! I'm happy with the purchase. Ordered 11.11 arrived 09.12 quite quickly!
Excellent sneakers, we order not the first time. Quality fire. The sole is very strong. The husband has been wearing such sneakers for the second year. It's whole. To the store Thank you very much for the excellent product)
The order took three weeks. Sneakers are cool!!! My wife really liked, and light and comfortable took 36, that is, 5.5, sit like cast!
Very quickly delivered. Thank you!
the shoes looked exactly like the photos in the listing. you can't beat the price on them either. they got here quicker than I thought they would too
The order came in 3 weeks, the condition and quality of the goods are excellent.
Sneakers are soft and light. The size range is accurate. I bought my son for running. Shipping fast. The store sent the parcel the next day. Packed in a bag, pupyrku, inside enclosed air liners, so as not to crumble. They did not communicate with the seller. Thank you
Super cute tennis recommend vendendor
great shoes. great material. true to size. would buy again
Zamovev 11.11 received 26.11-schvidko! Taking 47 rosemir-ce + 1 to 46 on Vimes and not losing, чудовo sit on your feet